Where does my refund go?

All refunds on SmoothSMM go to your panel balance. Refunds are not sent back to UPI, Paytm, bank, card or crypto.

What happens if my order is canceled?

If an order is canceled, the full order amount is returned to your panel balance automatically.

What is a partial order?

A partial order is one where only part of the quantity was delivered. The amount for the undelivered quantity is refunded to your panel balance.

Can I withdraw my balance?

No. Funds added to SmoothSMM can only be used to place orders on the panel and cannot be withdrawn.

Refund Policy

Last updated: 6 November 2026

💰 All refunds go to your SmoothSMM panel balance. Refunds are never sent back to UPI, Paytm, bank, card or crypto.

1. How refunds work

When an order cannot be delivered in full, the unused amount is returned to your SmoothSMM balance. You can use that balance right away to place a new order.

Order status	What you get back
Canceled	Full order amount, added to your panel balance.
Partial	The amount for the quantity that was not delivered, added to your panel balance.
Completed	No refund. Use Refill if the service has a refill period.

Refunds for canceled and partial orders are usually added automatically. The refunded amount is shown under the order status on your Orders page.

2. Deposits and balance

Funds you add to SmoothSMM can only be used to place orders on the panel.
Balance cannot be withdrawn or sent back to the original payment method.
Please add only the amount you plan to use.

3. Refills instead of refunds

Many services include a refill period (for example 30, 90 or 365 days). If the count drops during that period, request a free refill using the Refill button on your Orders page. Refill-eligible drops are fixed by refill, not by refund. Services marked "no refill" are not covered for drops.

4. Orders that are not refunded

No refund or refill is given when an order cannot be completed because of the customer's own action, including:

A wrong or incomplete link, or a link in the wrong format for the service.
A private account, or an account made private during delivery.
Changing the username or deleting the post or video before the order is complete.
Ordering the same link from another panel at the same time, which makes the start count wrong.
Choosing the wrong service, for example likes instead of followers.
Drops on services that have no refill period.

5. Chargebacks and disputes

If you open a chargeback or payment dispute after adding funds, your account will be suspended and any orders may be removed. Please contact us first. Most problems are solved quickly through support.

6. How to ask for help

If you think an order was not delivered correctly, send us the Order ID on WhatsApp, Telegram, or open a ticket. We check every request and reply as fast as possible.

See also our Terms of Service and Privacy Policy.