Privacy Policy

1. Who we are

This policy explains how SmoothSMM ("we", "us") at smoothsmm.com handles the information of people who visit our website or use our services. By creating an account or placing an order, you agree to this policy.

2. Information we collect

• Account details: username, email address, WhatsApp number and password (stored in encrypted form).
• Order details: the public links you submit, the services, quantities and order history.
• Payment details: the amount, payment method and transaction ID. Card, UPI, Paytm and crypto payments are handled by the payment provider; we do not store your full card or bank details.
• Support messages: tickets and messages you send us on WhatsApp or Telegram.
• Technical data: IP address, browser type, device and login times, used for security and fraud prevention.

3. How we use your information

• To create and manage your account and process your orders.
• To add funds to your balance and keep payment records.
• To send service messages on WhatsApp, such as a welcome message, funds-added confirmation, order status updates and ticket replies.
• To answer support requests and handle refills, cancellations and refunds.
• To protect the website from fraud, abuse and unauthorised access.
• To improve our services and website.

4. WhatsApp messages

The WhatsApp number you give at sign-up is used for account and order notifications and for support. We do not sell your number or share it for advertising. If you no longer want these messages, contact support and we will stop them.

5. Sharing your information

We do not sell your personal information. We share only what is needed with:

• Payment providers, to process your deposits.
• Service partners, who receive only the public link and quantity needed to deliver an order.
• Authorities, if required by law.

6. Cookies

We use cookies to keep you signed in, remember settings such as light or dark mode, and understand how the website is used. You can block cookies in your browser, but some parts of the panel may not work without them.

7. Data security and storage

The website uses SSL encryption, and passwords are stored in encrypted form. We keep account and order records while your account is active and for as long as needed for legal, accounting and fraud-prevention purposes.

8. Your choices

You can update your account details from the Account page. You can ask us to see, correct or delete your personal data by opening a ticket. Some records, such as payment history, may need to be kept for legal reasons.

9. Children

Our services are not meant for children under 13, and we do not knowingly collect their information.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date at the top.

11. Contact us

For any privacy question, contact us on WhatsApp, Telegram, or open a ticket. See also our Terms of Service and Refund Policy.